Privacy Policy
Who We Are
Mills Hill Developments Limited (Company No: 08811180), with its registered office at 52 King Street, Manchester M2 4LY, operates the following venues:
- El Gato Negro Tapas – King Street, Manchester / Castle Street, Liverpool
- Canto – Henry Street, Manchester
- Black Cat Club – Brown Street, Manchester / Park Row, Leeds / Exchange Flags, Liverpool
“MHDL” refers to Mills Hill Developments Limited throughout this policy. Your data is collected by MHDL unless stated otherwise. You will only receive communications from the specific venue you opted into, unless you’ve agreed to broader communications.
Contact Details
Address: 82 Silk Street, Manchester M4 6BJ
Phone: 0161 694 8585
General enquiries: headoffice@mhdl.co.uk
Privacy enquiries: privacy@mhdl.co.uk
About This Policy
This policy explains what personal information we collect, how we use it, how it is stored and shared, your rights, and how to contact us. By using our services or browsing our websites, you agree to the practices outlined here.
What We Collect and Why
| Interaction | What We Collect | Purpose | Lawful Basis |
|---|---|---|---|
| Enquiries | Name, Email, Phone, DOB, and query details | To respond and assist with your enquiry | Legitimate interest |
| Bookings | Name, Email, Phone, booking details | To manage your reservation | Contract |
| Mailing List Signup | Name, Email, Phone (optional) | To send updates and offers | Consent |
| Card Security | Name, card details (via Stripe) | To secure bookings per our cancellation policy | Contract & Legitimate interest |
| Job Applications | CV content incl. contact info | To assess your application | Contract & Legitimate interest |
CCTV & Photography
CCTV is in use at all venues for safety. Footage is kept for up to 30 days and may be shared with authorities as required. Occasionally, photographers may capture images at events. If you appear in a photo and wish for its removal, contact us at privacy@mhdl.co.uk.
Job Applications & CV Retention
- Stored securely and accessed only by authorised staff
- Kept for 6 months if unsuccessful
- Not used for marketing or shared externally
Retention Periods
- Mailing list/loyalty: Until you unsubscribe or 24 months inactivity
- Booking data: 6 months after your visit
- Card data: Stored securely by Stripe, PCI compliant
- Customer service: Up to 30 days after resolution
Sharing Your Data
We may share your data with trusted providers who help us deliver services:
- Acteol – Mailing list
- Stripe Inc. – Payment processing
- Design My Night – Booking management
- Google Analytics, Facebook – Analytics & marketing
We may disclose data if required by law, to law enforcement, or to protect safety or prevent fraud.
International Transfers
Stripe Inc. is based in the US and complies with applicable safeguards, including Standard Contractual Clauses and the EU–US Data Privacy Framework.
Your Rights
You can:
- Access your data
- Correct inaccurate data
- Request deletion
- Withdraw consent for marketing
- Object to certain uses of your data
To exercise any rights, email privacy@mhdl.co.uk with your name, DOB, and email to verify identity.
Security
Your data is protected by robust physical, electronic, and organisational safeguards. We comply with Payment Card Industry Data Security Standards (PCI-DSS).
Complaints
If you’re concerned about how we handle your data, contact us first at privacy@mhdl.co.uk. You may also complain to the Information Commissioner’s Office via www.ico.org.uk.
Cookies
Our website uses cookies to enhance performance and user experience. Cookies help us:
- Enable core functionality
- Track website usage
- Remember user preferences
- Target advertising
You can manage cookies via your browser settings. Non-essential cookies expire after 24 months.
Policy Updates
This policy may change from time to time. Updated versions will always be posted on our website.
